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PSTS/CONFLICT MANAGEMENT

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09 Mar 2021

PSTS/Conflict Management

FREE ENROLL

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HCAs, Nurse

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693 (REGISTERED)

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On completion of the course you’ll be able to: 

  • Describe the role of NHS Protect. 
  • Describe explanations for aggression.
  • Demonstrate non-verbal and verbal communication strategies and conflict resolution styles.
  • Reflect on functional and dysfunctional coping strategies.
  • Understand how service users can contribute to prevention strategies and issues.
  • Have an awareness of prevention planning.
  • Understand the importance of post incident review and strategies for future prevention.

At the end of the training there are a number of multiple choice questions based on the course content, which must be answered correctly to pass the course.

If you answer any of the questions incorrectly, you are given the opportunity to retake the course and on successful completion of  the test you will receive your certificate.

Thank you for choosing ICS UK – We hope you enjoy the session and wish you every success in the future!

COURSE CURRICULAM
TOTAL LEARNING : 1 LESSONS | TIME : 0 Weeks

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